PRIVACY NOTICE
Introduction
The Canadian Ski Hall of Fame and Museum (the “CSHFM, “we” or “us”) is subject to provincial (Quebec) and federal regulations and is committed to protecting the personal information you provide when you buy tickets to an event, become a member, subscribe to newsletters, make a donation, access our website, or otherwise interact with us.
This Privacy Notice describes how the CSHFM generally collects, uses and discloses personal information, as well as our website privacy practices.
Questions concerning this Privacy Notice should be directed to [email protected].
Privacy Policy
The CSHFM is committed to safeguarding the personal information entrusted to us by our visitors, donors, sponsors, members and volunteers (collectively, “Supporters”). As such, we comply with the requirements of the Act Respecting access to documents held by public bodies and the protection of personal information (Quebec) and the Personal Information Protection and Electronic Documents Act (Canada) and we uphold the principles of the Donor Bill of Rights developed by the Association of Fundraising Professionals. The CSHFM employs reasonable administrative and technical measures to ensure the security of all of the personal information that we collect and our credit card processing system is Payment Card Industry compliant.
What Our Privacy Policy Covers
We value the trust of our Supporters and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that is provided to us by our Supporters. This privacy policy describes how the CSHFM collects, uses and shares the personal information of its Supporters. When we use the term “personal information” we are referring to information that is about an identifiable individual; however, “personal information” does not include business contact information or certain publicly-available information. This policy applies to the CSHFM and to any other person providing services on our behalf.
Consent
When a Supporter provides personal information to the CSHFM, he or she is consenting to the CSHFM’s collection, use and disclosure of his or her personal information in accordance with this privacy policy. A Supporter is able to refuse or withdraw his or her consent to the collection, use or disclosure of his or her personal information at any time by contacting the CSHFM at [email protected]. We will act on such requests promptly.
Retention of Personal Information
The CSHFM retains personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. When personal information is no longer (i) necessary or relevant for the identified purposes, (ii) required to be retained by applicable laws, or (iii) required to enable the CSHFM to maintain a robust database of current and past members of the CSHFM, the CSHFM will take steps to have such personal information deleted, destroyed, erased, aggregated or made anonymous. The CSHFM uses reasonable business practices to ensure that we have appropriate practices relating to information security and policies with respect to records retention and destruction with respect to all personal information under its control.
Collection, Use, Disclosure and Retention
Collection
The Museums Act is the general authority for the conduct of the CSHFM’s museum operations, including the collection of personal information.
Depending on the nature of your transaction with the CSHFM, we may collect personal information such as your name and contact email/or payment information for: ticket purchases, memberships, donations, newsletters, information mailings, as applicable.
Use
As a donor to, or member of, the CSHFM, your personal information may be used to provide your communications and notices under the Canadian Not for Profit Corporations Act.
Disclosure
Your personal information will only be accessed by employees or representatives of the CSHFM who need to use the information for the purposes for which it was provided.
The CSHFM also engages third parties to administer certain services. Your personal information will only be shared with these third parties with your knowledge and/or consent, unless required or permitted by law. For example, the CSHFM uses third party service providers to process ticket and membership purchases, display online ads, ship online orders, and conduct membership activities.
We do not sell your personal information to third parties.
The CSHFM hosts the Canadian Ski Hall of Fame (HOF) nomination process on its servers and, accordingly, any privacy practices associated with the use of the HOF’s website is subject to this Privacy Notice.
All other practices involving the HOF’s collection, use, disclosure and retention of personal information are subject to the CSHFM privacy policy.
Retention
The CSHFM is responsible for ensuring that all personal information is managed within a set life cycle. According to the Privacy Act, the Privacy Regulations and the Library and Archives of Canada Act, the personal information we use to make a decision about an individual shall be retained for at least two years after that decision was made. This allows the person time to exercise legal recourse and provides them with a chance to exercise all their rights under the Privacy Act.
Protection of Children’s Personal Information
Please note that written consent from the parent or guardian is required for the collection of personal information for any Member under 18 years of age.
Your Privacy and Our Website
The CSHFM employs software programs to monitor network traffic and identify unauthorized attempts to upload or change information, or otherwise cause damage. When you visit our website, these software programs automatically receive and temporarily store in our Web server information that is supplied by your browser (e.g., Internet Explorer, Safari, Chrome, and Mozilla Firefox). Information automatically collected by our server when you browse our website includes the following:
- the network location and the Internet Protocol (IP) address of the computer you are using to contact our website;
- the name of the domain you are using to access the Internet (e.g., “.com,” “.org,” “.net,” and “.ca”);
- the type of browser you are using;
- the type of operating system you are using (e.g., Windows and Mac OS);
- the type of device you are using (e.g., smartphone, tablet, or desktop computer);
- the date and time you accessed the site;
- the pages you have accessed and the documents you have downloaded; and
- the Internet address of the website from which you linked directly to our site, if applicable.
In most circumstances, unless an attempt to damage the CSHFM’s site has been detected or data is required by law, only aggregate statistical data is collected, and we make no attempt to link this data, or the IP addresses of the computers that have contacted our website, with the identity of individuals visiting our site. The software programs are never used to gather specific personal information such as your name, telephone number or email address.
Cookies
Cookies are small files that may be placed on your hard drive by a website, sometimes without your knowledge, in order to monitor your use of the site. The CSHFM uses “persistent” and “session” cookies to monitor usage of its website. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess and improve the efficiency of the CSHFM’s website.
- Session cookies are cookies that are used on some portions of the CSHFM’s website to store information within a session. During your visit to our site, your browser exchanges information with our Web server. Session cookies facilitate this exchange by reminding the server which computer is making the request. No personal information is kept in session cookies, and they are stored only in your browser’s temporary (i.e., cache) memory. When you log out of your session, the cookie is no longer valid; it is discarded when you close your browser.
- Persistent cookies are more permanent cookies that can be reread when you return to the site. The information in them is written onto your hard drive and remains there until the expiry date of the cookie (two years after your last visit to the website) or until you delete the file. They are used for tracking traffic patterns to and from our website and can also be used on some portions to find out how visitors access, navigate and use the site. More information on tracking can be found in the next section.
Social Media
The CSHFM’s use of social media serves as an extension of our presence on the Internet. Social media accounts are public and are not hosted on CSHFM servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications used to access them. The CSHFM uses Facebook, Twitter, Instagram, LinkedIn, and YouTube.
Personal information that you provide to us via social media accounts is collected to capture conversations (e.g. questions and answers, comments, “likes”, etc.) between you and the CSHFM. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. Comments posted that violate Canadian laws will be deleted and disclosed to law enforcement authorities. The personal information that you provide directly to us falls under Personal Information Bank PSU 938 Outreach Activities.
Use of Website by Children
The CSHFM does not solicit personal information from children on its website. Website visitors under the age of majority are required to obtain parental or guardian consent before submitting any personal information.
The Security of Our Website and Electronic Communications
The CSHFM uses software programs to monitor network traffic and identify unauthorized attempts to change information, or damage our systems. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited.
The CSHFM makes no attempt to link these addresses with the identity of individuals visiting our site unless we have detected or been advised of an attempt to damage the site.
The information may be shared with law enforcement authorities if we suspect criminal activities. This information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting. It is included in Personal Information Bank PSU 939 Security Incidents and Privacy Breaches.
Emails and other electronic methods used to communicate with us are not secure unless it specifically says so. It is not recommended that you send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.
Your Choice – Your Rights
You do not always need to use the Privacy Act to access or correct your personal information held by the CSHFM: an “informal request” can be made in this regard. At any time however, you may exercise your right under the Privacy Act to submit a formal request for access to or correction of your personal information.
For questions or concerns about the CSHFM’s privacy practices or to exercise your rights under the Privacy Act, please contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.
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